Front Desk and Account Specialist Job Description

Pavitt Health & Fitness is committed to providing services that support people’s total well-being. The owners, staff, trainers, and instructors represent a group of hard-working, dedicated individuals who enjoy a collegial, team-based environment. Most staff are involved in interrelated activities that support member satisfaction, making good communication among team members imperative.

Position Summary: This position plays a central role in the organization and is responsible for:

  • Directly assisting the management,
  • Performing and/or coordinating front desk duties and member services,
  • Managing and tracking membership information and accounts, and
  • Ensuring the highest possible level of member satisfaction

Certification and Educational Requirements (expected within the first 12 months of employment):

  • High school diploma or equivalent
  • CPR & First Aid certification


  • Retail sales experience
  • Customer service experience
  • Computer-based tracking and data entry systems

Organization skills

  • Attention to detail
  • Competent in areas of decision making, planning, and analyzing information
  • Coordinating and prioritizing assignments, projects, and daily duties

Skills Required:

  • Excellent communication skills
  • The ability to smile and be welcoming
  • Proficient math skills
  • Ability to work under pressure
  • Must have goodwill, diplomacy and the ability to get along with others
  • Believe in a high level of customer service
  • Ability to multitask
  • Enjoy working with people
  • Problem solving
  • Proficient with computers and spreadsheets

Attitudes to Be Exhibited:

  • Friendly, outgoing personality and enjoy social interaction
  • Cooperative, positive with an optimistic attitude
  • Enthusiasm for the facility and for the job
  • Patient, courteous listener, able to show empathy
  • Willingness to follow instructions precisely
  • Enthusiasm to complete specialized work assignments
  • Work as part of the team
  • Professional demeanor

Duties to Be Performed:

  • Handle incoming calls
  • Greet people
  • Check in members, verify membership, collect fees
  • Use analytical skills to maintain efficiency and quality
  • Perform general cleaning duties to include regular locker room and workout area checks
  • Process and reconcile all retail and membership monetary transactions
  • Ensure required forms are available, and completed and processed properly
  • Handle member service issues that include: personal training, guests, lost and found items, new memberships, change of address, EFT setup or change, and questions regarding billings and payments
  • Handle membership payments, cancellations and freezes
  • Review agreements and prepare daily paperwork for management review
  • Help design and implement procedures that add to workplace efficiency
  • Give facility tours
  • Sell and keep supplies stocked of all snack and drink items
  • Keep towels washed, dried and folded
  • Keep desk and lobby neat and clean at all times
  • Be alert for the security and safety of self and others
  • Undefined work assigned by supervisor

Supervision: This position is supervised by the General Manager

Pay: DOE


  • Catastrophic Health Insurance
  • Complimentary family membership
  • Discounts on goods and services: food items, nutritional supplements, and personal training sessions

Pavitt Health & Fitness is an Equal Opportunity Employer. PHF does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.