FRONT DESK Job Description

Pavitt Health and Fitness began in 2006 as a business committed to providing services that support people’s total well-being. The owners, staff, trainers, and instructors represent a group of hard-working, dedicated individuals in a collegial, team-based environment.  Most staff are involved in multiple interrelated activities, making good communication among team members imperative.

Position Summary: This position is an integral part of membership sales and conducts facility tours, encourages people to join, and completes contracts. This position is responsible for greeting, checking-in and assisting customers; providing information regarding programs, services, and memberships; and ensuring the highest possible level of customer service and member satisfaction.

Experience and Educational Requirements and Preferences:

  • Equivalent of a high school education
  • Cash register experience
  • CPR & First Aid Training  (expected within the first 12 months of employment)
  • Reception, sales, and/or customer service experience preferred
  • Familiarity with fitness machines and equipment preferred
  • Defibrillator (AED) certification (expected within the first 12 months of employment)

Skills Required:

  • The ability to smile and be welcoming
  • Basic math skills
  • Ability to work under pressure
  • Must have goodwill, diplomacy and the ability to get along with others
  • Believe in a high level of customer service
  • Ability to multitask
  • Enjoy working with people
  • Solve problems

Attitudes and Behaviors to Be Exhibited:

  • Work as part of the team
  • Friendly, outgoing personality and enjoy social interaction
  • Cooperative, positive with an optimistic attitude
  • Exhibit enthusiasm for the facility and for the job
  • Patient, courteous listener, able to show empathy
  • Follow instructions precisely
  • Accommodating to the needs of others
  • Clearly and respectfully articulate gym etiquette to members
  • Adhere to regulations and procedures
  • Use systematic approach to completing work assignments
  • Maintain a professional appearance and behavior

Duties to Be Performed:

  • Handle incoming calls
  • Greet people
  • Give facility tours
  • Understand and clearly explain membership options to prospective members and properly complete membership contract paperwork
  • Handle member services related to: personal training, group fitness classes, guests, lost and found items, change of address, EFT setup or change, and questions regarding billings and payments
  • Handle membership payments, cancellations and freezes
  • Check in members, verify membership, collect fees
  • Answer basic questions about fitness machines and equipment
  • Perform general cleaning duties to include regular locker room and workout area checks
  • Process monetary transactions
  • Ensure required forms are available, and completed and processed properly
  • Sell and keep supplies stocked of all snack and drink items
  • Keep towels washed, dried and folded
  • Keep desk and lobby neat and clean at all times
  • Be alert for the security and safety of self and others
  • Undefined work assigned by supervisor

Supervision: Supervision and training will be given by the General Manager and Front Desk and Accounts Specialist

Pay: $12-15 per hour depending on experience


Complimentary family membership

Discounts on goods and services: food items, nutritional supplements, and personal training sessions

To Apply: Drop off resume at front desk, or email it to

Pavitt Health & Fitness is an Equal Opportunity Employer. PHF does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.